Cancellation & Refunds

This policy explains how cancellations, billing, and refunds work for CommonHealth Wellness plans. If anything here is unclear, contact us at support@commonhealthrx.com or (859) 577-8999 before you check out.

Free Assessment

Completing the free health assessment on our site never involves a charge. You are only billed once you select a plan and complete checkout.

When You Are Charged

Payment is collected at checkout to reserve your selected plan. Completing checkout starts your provider evaluation but does not guarantee treatment — your provider determines final eligibility based on your evaluation. If your provider determines that treatment is not clinically appropriate for you, your evaluation fee and any medication charge will be refunded (see Evaluation Not Approved, below).

Evaluation Not Approved

If your provider reviews your evaluation and determines that treatment is not appropriate for you, you will not be shipped medication, and any amount charged to you for that plan will be refunded to your original payment method. Refunds are processed by our team once the provider’s determination is confirmed and are typically issued within 14 business days.

Once Medication Has Shipped

Because our products are prescription medications dispensed specifically for you, we cannot accept returns or issue refunds once an order has shipped, except where required by law or where the medication arrives damaged, incorrect, or defective. If you receive a damaged, incorrect, or defective shipment, contact us within 2 days of delivery at support@commonhealthrx.com and we will work with our pharmacy partner to make it right.

Canceling a Plan

30-day and 90-day plans do not automatically renew unless you choose to reorder. Annual plans are billed in four equal quarterly installments under a 12-month commitment; to cancel an annual plan before it completes, contact us at support@commonhealthrx.com at least 14 days before your next quarterly billing date. Cancellation stops future billing but does not refund quarterly payments already charged for medication already shipped. No early-cancellation fee applies.

Financing Through Cherry

If you finance your plan through Cherry, your financing agreement, payment schedule, and any related refund or dispute process are governed by Cherry’s own terms, separate from this policy. Refunds owed to you under this policy for a Cherry-financed order will be coordinated with Cherry directly.

Disputed Charges

If you believe you were charged in error, please contact us first at support@commonhealthrx.com so we can resolve it directly rather than through a card dispute or chargeback, which can delay resolution and may affect your ability to receive future treatment through CommonHealth.

How to Request a Cancellation or Refund

Email support@commonhealthrx.com or call (859) 577-8999 with your name and order details. We will confirm receipt and next steps within 14 business days.

Last updated: August 26, 2026